Statuses and Events

When sending emails with Mailtrap, you’ll often encounter the terms Status and Event. Although some events and statuses are similar (for example, “Delivered” and “Delivery”), these terms are not to be used interchangeably.

Status is the latest delivery status of an email. Each status bears a distinct color, and an email can only have one status at a time. The available statuses are: Delivered, Not Delivered, Enqueued, and Opted Out.

As an email goes from one status to another, multiple events can occur. Events are one-time occurrences that are logged into the Event History. Multiple events can (and often are) recorded for an email. 

For example, a certain email can have the status Opted Out. This indicates that the recipient marked your message as spam or unsubscribed from the list. The Event History tab for such an email may look like this:

The chart below showcases all the possible events and the relations between them.

 Here’s a summary of all the possible events and statuses:

Status Status Description Event Event Description
Enqueued Email has been queued for sending or has been dispatched, but something prevented its delivery. Sending Email sending is in process, or it’s in the queue.

Soft bounce Email couldn’t be delivered, most commonly due to a server timeout, full inbox, or too large size. The delivery will be attempted 10 more times. Possible outcomes: Delivery or Bounce.

Suspension Email was sent from an unverified domain. We’ll re-check the domain status 10 more times. If it’s verified during this time, an email will be sent. Possible outcomes: Delivery, Reject.
Not delivered Email failed to be delivered, and no further attempts will be made. Reject The domain in question was not verified in time after an initial suspension of an email, and a message was rejected. Or, a recipient is on a suppression list for this domain.
Bounce Email recorded a bounce (permanent delivery failure), and no further attempts will be made to deliver it. Most commonly this happens because of an invalid email address or a rejection by the recipient’s mailbox provider.
Delivered Email was accepted by the recipient’s mailbox provider. Delivery Email was accepted by the recipient’s mailbox provider.  Note: this doesn’t exclude a delivery to a spam folder. In some cases, an email may be accepted, but an internal policy may prevent it from reaching an inbox.
Open Email was opened by a recipient or another person that a message was forwarded to. Multiple open events can be recorded.

Click Any link in an email was clicked.
Opted Out A recipient opted out from receiving any further messages and has been added to Mailtrap’s suppression list for this domain. Note: this doesn’t prevent you from emailing them from other verified domains. Unsubscribe The recipient unsubscribed from receiving emails. Mailtrap won’t send any further emails to them from this domain.
Spam User reported a message as spam. Mailtrap won’t send them any more messages from this domain.

Hint: If you want to track how many emails were delivered, it’s better to use the Delivery event rather than the Delivered status. 

When a recipient unsubscribes or reports your message as spam, the status of an email will change to Opted Out. At the same time, the Delivery event will remain in its Events History. By filtering for this event, you’ll be able to easily find all emails that were delivered in a chosen timeframe, regardless of what happened to them next.

Some useful definitions:

  • Client Sending IP - IP address of a device that was used to send an email. 
  • Mailtrap Sending IP - IP address of Mailtrap, used to send a message to the final recipient.
  • Recipient IP - IP address of a device or an email server where an email was opened. If a message is opened on devices using different IP addresses, multiple Recipient IPs will be recorded. If a message is not opened at all, no Recipient IP will be displayed.

Find more definitions in Sending Glossary.

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